Delivery to Mainland UK
Every effort is made to dispatch parcels within 48 hours of receiving your order but may take up to 5 working days
Depending on Weight and Size goods are dispatched by Royal Mail, Parcel Force and Evri. Please allow approximately 3-5 working days for delivery within the UK. However due to the recent delays with deliveries we cannot specify how long deliveries may take.
Refunds on non delivered items will not be make until 3 weeks have passed for the UK.
From time to time items can be temporarily out of stock, you will be contacted and we will then advise the lead time.
Outside Mainland UK Orders and Deliveries
Please contact mel@heartfelthorse.com to see if delivery to your country is possible before placing an order
Please enquire for cost and lead time for delivery.
Overseas Bank Transfers
Please ensure that any bank charges are paid for by yourself.
Customs & Import Duties
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.
Payment
The price of all items and any additional delivery or other charges is that set out on the website at the date of the order.
When you make a purchase you are agreeing and authorising us to charge the credit or debit card, PayPal Account or Bank Account depending on the payment method you have chosen.